We’ll soon compensate customers for data service challenges – MTN


We’ll soon compensate customers for data service challenges – MTN

Telecommunication company MTN Ghana has revealed plans to compensate its customers over the data service challenges experienced last week.

Telecommunication company MTN Ghana has revealed plans to compensate its customers over the data service challenges experienced last week.

Between last Thursday and Saturday, several subscribers of the telecommunication company took to social media to lament the network challenges they faced.

While some struggled to access data services, others also had challenges with making international outbound calls.

MTN Ghana later apologised and attributed the network challenges to an international undersea fibre cable cut.

While the telecommunication company managed to restore its data services on Saturday evening, some of its subscribers have demanded compensation.

Responding to this, the Corporate Services Executive at MTN Sam Koranteng, said there are plans to compensate all subscribers.

“At MTN, when our subscribers have gone through some discomfort and challenges with the service, we make it a point to compensate them,” he told Accra-based Citi FM.

By: Prince Baffour Asamoah

Source: Anfrebeats.com

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